21+ • Responsible Gaming

How to play responsibly at 111s

Believing that gaming is entertainment, 111s supports every player in building healthy gaming habits.

What is responsible gaming?

We believe that playing at 111s should be an enjoyable experience with entertainment as the goal. Responsible gaming means staying in control of your play, setting limits in advance, and keeping a balance between enjoyment and financial security.

Problem gambling can affect anyone. But recognising it early and seeking the right help means it can be addressed effectively. That is why 111s provides tools and services so players can stay in control themselves.

Anyone under 21 is strictly prohibited from playing on the 111s platform. This policy is a core part of our commitment to empathy and responsibility to the community.

Only players aged 21 and above are allowed to play at 111s. Any attempt by a person under 21 to access the platform by any means is strictly prohibited.

Think gambling is causing you problems? Contact 111s 24/7 Live Chat or [email protected].

Tools to control your gaming

111s provides a range of tools so every player can manage their own gaming. You can request these tools by contacting Support.

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. To keep control of your spending, this limit can be applied immediately through Support. If you want to lower the limit, it takes effect right away. However, if you want to raise it, a 7-day cooling-off period must pass before the change can be made.

Session Time Limit

You can limit the amount of time you spend playing in a day. Once your session time limit is reached, your session ends automatically, preventing you from playing longer than intended.

Time-Out

You can temporarily pause your play for any period between 24 hours and 30 days. During this time you can still log in to your account, but you cannot deposit or play. You can only resume playing once the time-out period has ended.

Self-Exclusion

If you feel that gambling is causing you problems, you can contact 111s Support and request self-exclusion. Your account will be closed for the entire exclusion period and you will not be able to play at all.

Loss Limit

You can set a maximum amount you are allowed to lose over a given period. Once the limit is reached, your play is stopped immediately, helping you keep your losses under control.

Session Reminder

While you are playing, a notification is sent at set intervals to remind you to review how long you have been playing and how much you have spent. These reminders help you stay aware of your activity.

Recognising Problem Gambling Signs

Problem gambling can develop gradually, so it is important to check in with yourself regularly. If one or more of the following signs applies to you, we recommend contacting Support—

  • Continuously increasing the amount you play, believing you can win back what you have lost
  • Neglecting work, studies, or family responsibilities because of gambling
  • Being dishonest with people close to you about your gambling
  • Deciding repeatedly to stop gambling, yet finding yourself playing again
  • Borrowing money to gamble or experiencing financial pressure because of gambling
  • Feeling restless or unable to relax when you are not playing, and having strong urges to play (craving)
  • Experiencing low mood, anger, or a desire to chase losses after losing repeatedly

Questions to Ask Yourself

Answering "yes" to any of these questions may suggest a gambling problem—

  • Have you ever spent more than you planned to when gambling?
  • Have you ever tried to hide your gambling from others?
  • Have you ever borrowed money to gamble or to cover losses?
  • Have you ever felt that you need to gamble with more and more money to feel satisfied?

If you answered "yes" to one or more of these questions, contact 111s Support via 24/7 Live Chat or at [email protected]. We are here to help you.

How to Request a Limit

Follow these steps to contact 111s Support and request any of the limits—

  1. 01 Log in to 111s Log in to your account via 111s Login, then click the Support icon or send an email to [email protected].
  2. 02 State the tool you need Clearly specify which tool you want — deposit limit, session time limit, time-out, or self-exclusion.
  3. 03 Set the amount and period Tell Support the limit amount (in Ks) and the limit period (day / week / month).
  4. 04 Get Confirmation Once Support confirms that the limit has taken effect, it will be active immediately.
  5. 05 Stand by Your Decision Early cancellation of a self-exclusion or temporary suspension is not allowed — your decision is confirmed with 111s.

24/7 Service — Limit requests can be processed at any time.

Personal Data Security — Your limit requests and gaming history are kept strictly confidential.

Child Protection

The 111s platform is for players aged 21 and above only. Parents and guardians are advised to install parental control software on your computers, phones and tablet devices. Set device locks, password protection and app restrictions to prevent children from accessing online gaming websites.

Protect your account at all times with a personal security PIN and do not leave your device logged in unattended. If you suspect a child has accessed 111s, contact us immediately at [email protected].

21+ Policy — Strictly Enforced

You must confirm that you are aged 21 or above when opening an account. If 111s suspects an account was opened with false information, access will be suspended and the matter will be handled accordingly.

Tips for Responsible Play

Set a Budget in Advance

Decide how much you are going to spend before you play and do not go over it. Only play with money you can afford to lose.

Control Your Time

Set a time limit for your sessions and take regular breaks. Do not lose track of how long you have been playing.

Keep It as Entertainment

Do not treat gambling as a way to make money. Play for fun and accept that losses are part of the experience.

Have Other Interests

Do not let gambling be your only form of entertainment. Spend time with friends and family and take part in physical activities.

Do Not Play Under the Influence

Avoid gambling while drinking alcohol or using substances. Your judgment is impaired in that state and harm can follow.

Seek Help

If you feel that gambling is becoming a problem, reach out to 111s Support and talk to us — there is nothing to be ashamed of.

Support from 111s

The 111s Support team is available 24/7 to answer any questions about responsible gambling. If you think gambling is causing you problems, do not hesitate to contact us — 111s considers that a decision worth respecting.

Live Chat

Get immediate help in Myanmar language via 24/7 Live Chat. Log in to your account and tap the Support icon.

Contact via Email

Send your limit request, question or issue to [email protected] — we will respond as quickly as possible.

Full Confidentiality MaintainedAll communications with Support regarding responsible gambling are kept strictly confidential under our privacy policy. Nothing will be shared with any third party.

For more information about gambling-related problems, visit the FAQ section. Responsible gambling questions are answered in detail there.

Play Responsibly and Enjoy

Gambling carries the risk of loss, so play for entertainment with a set budget and time limit. 111s is committed to keeping your experience fun and safe.

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Responsible Gaming Questions at 111s

Tell our Support team "I want to request Self-Exclusion" via 111s 24/7 Live Chat, or send an email to [email protected]. Support will collect the necessary details and process it immediately. Your account will be closed from the moment the exclusion takes effect, and 111s will refuse any request to cancel it before the period ends.

Yes — increasing a deposit limit (a change that reduces the amount) takes effect immediately upon request. However, decreasing a limit (a change that allows a higher amount) can only be changed after a 7-day cooling-off period.

During a time-out, deposits and play are suspended. However, you can contact Support to withdraw any remaining balance in your account. For any questions about withdrawals, please reach out to Support.

Yes — log in to your 111s account and view your deposit, withdrawal, and gaming history in the transaction history section. Use this interface regularly to review your play time and budget so you can stay in control.

Contact 111s Live Chat or [email protected] right away. Our Support team can process limit requests and point you toward responsible gaming resources. There is absolutely nothing to be ashamed of — 111s respects that making a good decision takes courage.

Send an email to [email protected] with the relevant account details. 111s will investigate and, if necessary, suspend the account immediately. Protecting minors is one of 111s's top priorities.

Changes that make limits stricter (reducing amounts, extending periods) can be applied immediately. Changes that relax limits (allowing higher amounts) can only be made after a 7-day cooling-off period. This cooling-off policy is in place to protect players' best interests.